Crypto Chief of Staff & VP of Operations/PMO
Operations executive with 14+ years’ experience at Fortune 500, startup, and pre- and post-IPO companies with a specialization in crypto/FinTech.
Proven track record developing and implementing company-wide process standards, building and leading a PMO organization, and managing executive stakeholders.
Expert in cross-functional delivery with a strong technical understanding and focus on strategic goals.
Chief of Staff & VP of Operations/PMO
May 2021 – Present
Originally hired by the co-founders to establish a structured PMO organization and fulfill internal operational needs. Established standards and processes for intake, prioritization, planning, delivery, reporting, KPIs, hiring, vendor selection and onboarding, M&A evaluation. Quickly built a team of 25 to support all departments and executives.
Established standards and processes for intake, prioritization, planning, delivery, reporting, KPIs, hiring, vendor selection and onboarding, M&A evaluation.
Designed and chaired the PMO steering committee
Member of the executive team leading regulatory clarity, remediations, and reporting, allowing business to continue and grow during regulatory oversight
Created and implemented Change Management process and CAB for Release Management
Lead company OKR implementation, tracking, and reporting; Manage internal communications
Created Capitalization definition and process
Monitor and maintain portfolio health, partnering with executives to help them achieve KPIs
Developed and own company incident response process; successfully lead audit response (i.e. SOC 2, regulatory bodies)
Led company through cost saving exercise, lowering monthly burn by $10MM
Created Go To Market plan and Playbook for all customer facing initiatives
Responsible for overseeing monthly company payouts (i.e. monthly interest)
Managed and chaired weekly executive meetings to drive alignment, priorities and escalate issues
Director Program Management
December 2017 – May 2021
Initially managed the Decisioning systems and Financial Risk Management project delivery, and quickly acquired management of Enterprise and backend systems (cyber security, DevOps, Big Data, Enterprise IT, tech Risk, Architecture) and international teams (AUS, CAN). Successfully co-led effort to implement SAFe. Managed four direct reports.
Standardized project intake/prioritization, delivery, documentation, UAT, and reporting metrics for technical and nontechnical projects for product engineering organization
Led SOX audit and remediation, saving the company $1MM in fines
Worked with and supported nine development teams
Managed contract negotiations and vendor integrations for respective verticals, delivering more than 40 projects regularly ahead of schedule
Planned 2019 and 2020 roadmaps with C-level executives, including culture and diversity goals
Led security initiatives to bolster company’s security practices and rolled out MDM, MFA, IP restrictions, and content filtering to all offices and employees
Led the company’s first tabletop exercise and helped remediate findings, forming the Core Crisis Committee
Implemented a software capitalization process that led to $6MM in savings
Created the company’s first ever data source of truth used for all financial reporting and compliance needs (Layer of Truth)
Co-led a $250MM acquisition of OnDeck that spanned every department in the company
Regularly worked with and integrated all 3 reporting bureaus
Led the office remodel for the VA office over four months with a budget of $400K, identifying $45K in savings